Ordering
Prices
In today’s marketplace, the cost of materials, tariffs, and labor is constantly changing. As a result, the prices of raw materials, finished goods, and services may change without notice. Catalog and website prices may not always reflect the most current rates.
If you need exact amounts, please contact us directly for a quote. Requests are typically processed within 2 business days. All credit card payments are subject to a 3% processing fee.
Sales Tax
Sales tax of 8.75% will be added to all orders unless a valid resale or tax exemption certificate is provided and on file.
By law, we cannot assume that a customer wishes to use their resale license unless it is explicitly stated at the time of purchase. If you qualify for a tax exemption, you must notify us when placing your order and provide the appropriate documentation.
We provide state issued forms to help you claim a tax exemption if eligible. Please download, complete the form and bring it to Free Form Clay so we can update your account.
Placing a Special Order
Our Special Order Form is reserved for orders that require additional coordination, including large quantity purchases, school or studio orders, delivery or shipping requests, equipment orders, and any order a Free Form Clay employee has instructed you to place using this form.
We no longer place special orders for products that we do not normally stock. Due to ongoing supplier and inventory constraints, we only purchase and carry products that are part of our regular inventory.
Once your order has been processed, you'll receive an invoice via email. Inventory is not held, reserved, or set aside until payment has been received. When your order is ready, we'll notify you using your preferred contact method.
Orders will be held for 10 days after notification. Orders not picked up within 10 days may be subject to a 100% restocking fee, and future special order requests may be declined.
While our standard fulfillment method is in store pickup, local delivery and shipping are available upon request. Please see our Delivery page for more information.
Checking Order Status
Order status inquiries are handled by email only. Please contact us at clay@freeformclay.sdcoxmail.com and include your name and order information. This ensures we can quickly and accurately provide you with the most up-to-date information.
Refusal of Service
Free Form Clay reserves the right to refuse service, sales, special orders, deliveries, or future orders at its discretion. Customers are expected to comply with store policies and treat staff with courtesy and respect. This includes situations involving behavior or circumstances that significantly disrupt business operations.